Saturday, 17 October 2009

Principles of Effective Communications

We have a big change facing us (our pupils and staff to be more accurate) and I have been thinking about what principles need to lay behind our communications. I came up with these, based on some work I did a few years ago when I was facilitating a major organisational change. What do you think? Should we add/subtract anything?

• Those most affected will be the first to hear
• Our people will hear things first from their managers
• We will use multiple channels to communicate with our people
• “One hymn, one hymn sheet”
• We will be as quick to give any bad news as the good
• We will be as open as possible
• Face-to-face will be our preferred route for all major communications
• Wherever possible we will avoid jargon, where not possible we will explain it
• Individuals making decisions will have personal accountability for ensuring that those affected by the decision are communicated with effectively
• We will ensure that there is an unfiltered feedback route from our people to the top team
• There will be regular updates on progress
• We recognise the existence of The Grapevine and will try to be sure that it deals in facts not fiction

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